HELP PASSENGER

Frequently Asked Questions

Aeropuertos de Perú (AdP) is the concessionaire of the first group of airports located in the northern provinces and central of the Republic of Peru.

What are the hours of operation of our network of Airports?

See for each branch:

Anta-Huaraz. 

Cajamarca.

Chachapoyas.

Chiclayo.

Iquitos.

Pisco.

Piura.

Pucallpa.

Talara.

Tarapoto.

Trujillo.

Tumbes.

How far in advance should a passenger be at the airport to embark on a flight?

AdP recommends contacting your airline directly.

What documents should passengers present to enter the boarding gate area?

All passengers must present the following documents at the time of boarding:

On national flights, valid National Identity Document (DNI), passport or driver's license issued by the Peruvian Ministry of Transport and Communications (MTC) and boarding pass. For minors: Birth certificate, valid or expired National ID and boarding pass with proof of payment of the Airport Fee or Airport Tax (only for airlines without agreement to include the Airport Tax in their airfare).

The Airport Tax varies by airport: Check yours here.

On international flights, passport, visa (as required to enter the country of destination) and boarding pass with the proof of payment of the Airport Fee or Airport Tax (only for airlines without agreement to include the Airport Tax in their airfare).

The Airport Tax varies by airport: Check yours here.

 

Who is in charge of inspecting the checked baggage?

In accordance with current regulations, air operators are responsible for inspecting checked or hold baggage. However, Chiclayo, Iquitos, Piura and Trujillo airports have X-ray machines for the inspection of checked baggage, operated by the Specialized Airport Service company SECURITAS.

What security checkpoints should every passenger go through before entering the boarding gate area?

Applicable to any flight by any airline, all passengers must go through the airline's security controls at the time of checking-in their luggage, and then through the security checkpoint of AdP.

In accordance with current regulations, AdP will screen the passengers and their carry-on luggage in order to prevent the introduction of weapons, explosives and dangerous objects into the aircraft.

What do I do if my baggage is lost?

If your luggage and/or personal items were lost during your flight, please contact the airline directly. Regarding items which are lost within the passenger terminals, locate the Lost and Found office and consult with airport staff.

What items are not allowed in hand luggage on a plane?

Weapons (firearms and bladed weapons) and explosives are prohibited in hand luggage. Similarly, the transportation of sharp/cutting objects, tools or blunt objects is also prohibited. Any chemical, toxic, explosive or flammable substance. In the case of international flights, you are not allowed to carry liquids, aerosols and gels. If you have additional questions, please consult with the airline.


Any item collected at screening checkpoints will be treated as waste and cannot be claimed by the passenger, user or staff working at the airport.

How can you carry luggage in the passenger terminal?

Baggage trolleys are available free of charge throughout AdP's network of airports.

Which airports have VIP lounges?

AdP has implemented VIP lounges (Business Lounges) in the airports of Anta, Cajamarca, Chiclayo, Iquitos, Piura, Pucallpa, Tarapoto, Talara, Trujillo and Tumbes. These lounges offer complimentary amenities such as food and snacks, laptops, wireless internet, air conditioning, cable TV, among others. The operator of these lounges is the company Caral. To be granted access, users must comply with the terms and conditions of the establishment as established by the operator.

Do the airports operated by AdP have long-term and short-term parking areas?

All airport locations have parking areas. Each of our parking areas have signboards located at both the entrance and next to the payment booths. The signboards show both short and long-term rates and conditions, depending on the type of vehicle (hourly rate, long-term parking and ticket loss) and the grace period once the ticket has been paid.

What should I do to re-use the Airport Tax if I paid for it, but I did not fly?

If the reason why you missed your flight is considered eligible for refund of the airport tax, you will not have to pay the fee again. Otherwise, please contact the airline and airport personnel.

In case of a situation different from what is indicated in the previous paragraph, see the following link, where you will find the reasons for revalidation of the Airport Fee.

Where can I file suggestions or complaints?

Each airport has a module at which you can submit your suggestions or lodge complaints or grievances. Please request and fill out the form. In addition, you can submit the online form by clicking here.

For any complaint or suggestion you may have with respect to services provided by our concessionaires (restaurants, cafeterias, taxi companies, hotel modules and others) within our Airports, please request and fill out the Complaint Book of the company that provided the service.